Shipping policy
Thank you for shopping with MARK PHILIP PARRY. We specialize in trendy and wearable apparel for global customers. Our core service principle is to ensure every clothing order is accurately fulfilled, well-packaged to preserve fabric and styling integrity, and delivered to shoppers within a stable and reasonable logistics timeline.
1. Order Processing Time
Our team processes all apparel orders completely within 1-3 business days upon receipt of official order confirmation, excluding weekends and national public holidays. During peak shopping seasons and promotional events with high order influx, standard processing workflows may be slightly extended. We will issue timely notifications to customers whenever substantial shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping costs for all clothing orders are automatically calculated and fully displayed on the checkout page before payment finalization, ensuring transparent pricing for all logistical services.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery windows are approximate estimates and not guaranteed arrival dates. Actual delivery schedules may be affected by courier operational delays, customs clearance reviews, severe weather events, international logistical bottlenecks and public holiday closures in destination regions.
3. Shipment Confirmation and Order Tracking
Once your apparel order is fully packed and dispatched, you will receive an official shipment confirmation email that includes exclusive tracking credentials for your package.
Tracking status and real-time logistics data will typically activate and become accessible for online queries within 24-48 hours after the carrier completes parcel collection and system updates.
4. Incorrect Address Disclaimer
Customers must verify and confirm the precision and completeness of their shipping address during checkout to prevent misdelivery, loss or return of goods.
MARK PHILIP PARRY holds no responsibility for parcels delivered to wrong or incomplete addresses provided by customers. Any shipments returned due to address mismatches will be subject to additional reshipping fees, which are payable solely by the buyer.
5. Lost or Damaged Packages
If your package goes missing during international transit, please submit a support inquiry to our team within 7 days following your scheduled delivery date to initiate a logistics investigation.
If your clothing items arrive with physical damage, flawed fabric or compromised packaging upon receipt, please contact us within 48 hours of delivery. Clear photos of damaged goods and original packaging are required for validation, and our team will prioritize reviewing and resolving your issue.
6. Apparel Care and Usage Liability
Each garment is equipped with unique care instructions covering wearing, cleaning and storage guidelines. All clothing products should be maintained in accordance with official guidance. MARK PHILIP PARRY shall not be liable for garment damage, shrinkage, fading or structural changes caused by improper cleaning, drying, unauthorized tailoring or user misuse.
7. International Shipping and Customs Notice
Global cross-border shipments may incur import duties, customs taxes and other clearance charges based on the regulations of destination countries. All such additional fees are the customer’s sole obligation and are not included in product pricing or baseline shipping fees.
8. Contact Information
For any questions or clarification regarding this Shipping Policy and your order logistics progress, please reach out to our customer support team via the official details below:
Trade Name: MARK PHILIP PARRY
Phone number: +64 22 465 2922
Email: service@nanozynora.shop
Physical address: 9 Belmere Rise, Farm Cove, Auckland, Auckland 2012, New Zealand